11kkk FAQ — All Questions Answered here

Getting started with cricket betting at 11kkk is straightforward. Here's the full process:

• Step 1: Log in and select "Betting" or "Sports Events" from the top menu.
• Step 2: Head to the cricket section — IPL, BPL, Test matches, T20 World Cup, it's all there.
• Step 3: Select your preferred match. Each match offers a range of markets including "Match Winner", "Toss Winner", "Top Run Scorer", "First Wicket", and more.
• Step 4: Click on your preferred odds to add the selection to your bet slip. Enter your stake (minimum ৳10).
• Step 5: Press "Confirm Bet" and your bet is placed.

Live Betting: You can also bet after a match has kicked off — odds update ball by ball. The Cash Out feature lets you lock in a profit before the match is over.

Single & Multi Bet: Add multiple matches to a single bet slip as an "Accumulator" — if all selections win, the odds multiply and your potential payout increases significantly.

For more details on betting, Betting Page and Sports Events page See more.

11kkk supports all major mobile banking services in Bangladesh. Available options include:

• bKash — Minimum deposit ৳200, maximum ৳30,000 per transaction
• Nagad — Minimum deposit ৳200, maximum ৳25,000 per transaction
• Rocket (DBBL) — Minimum deposit ৳200, maximum ৳20,000 per transaction

Deposit steps: Log in → select "Wallet" or "Deposit" → choose a payment method → enter the amount → send money to 11kkk's designated mobile number → submit the transaction ID or reference number. Your balance is usually updated within 3–10 minutes.

Important: Always deposit from a mobile banking number registered in your own name — transactions from third-party numbers are not accepted and will cause issues with withdrawals too. If you need to deposit above the single-transaction limit, you can split it into multiple transactions.

All your betting and transaction history at 11kkk is saved in your account. Here's how to access it:

• Betting History: Log in → Profile Icon → "Betting History" or "My Bets". You'll see the date, event, stake, odds, and result for each bet. Filter by "Active", "Settled", or a specific date range.
• Transaction History: Go to Profile → "Wallet" or "Transactions". Deposits, withdrawals, and bonuses each appear in their own separate tab.

By default, the last 30 days of history are displayed. You can use a custom date range to view older records — up to a maximum of 6 months.

If you're having trouble locating a specific transaction, contact support with the transaction reference number — support@11kkk.best or Live Chat.

Withdrawing on 11kkk is straightforward. There are, however, a few conditions worth knowing:

Before You Withdraw:

• You'll need to complete KYC verification — upload a photo of your NID or passport from Profile → "Verify" section. Verification typically takes 12–24 hours.
• If you have an active bonus, you must meet the wagering requirements before withdrawing — otherwise the bonus will be forfeited upon withdrawal.
• Minimum withdrawal amount is ৳500.

Withdrawal Steps: Log in → "Wallet" → "Withdrawal" → select amount and payment method → confirm your mobile number → submit the request.

Processing Time:

• bKash: Usually 30 minutes – 3 hours (during office hours)
• Nagad: Usually 30 minutes – 4 hours
• Rocket: Usually 1–6 hours

Requests submitted between 6 PM and 11 PM are generally processed the fastest. If it takes more than 24 hours, contact support — have your transaction reference number ready.

If a match is cancelled or incomplete, 11kkk settles bets according to its own rules — generally two policies apply:

1. Fully Cancelled Matches: If a match never starts or is officially cancelled, the full stake for all bets is returned (voided/refunded). This is typically credited back to your balance within 24–48 hours.

2. Abandoned Matches: If a match is stopped after a certain amount of play and the result is determined via the DLS method, bets are settled based on that official result.

Special circumstances:

• If the match resumes the following day, the bet remains active.
• For "In-Play" bets, special rules may apply based on the score at the exact moment the match was suspended.
• If the outcome of a specific market cannot be determined, all bets on that market will be voided.

If you have questions about how a specific match was settled, check that bet's status in your betting history or contact support with the bet reference number.

11kkk's support service is active 24 hours a day, 7 days a week — you can get help even at midnight. Here are your contact options:

• Live Chat: Fastest option — click the chat icon at the bottom right of the site. Average first response time: 2–5 minutes. Support available in Bangla.
• Email: support@11kkk.best — ideal for detailed issues or sending documents. Average response time is 2–6 hours (up to 12 hours during peak periods).
• App Notifications: If you have the app installed, the support team can send you updates via push notification when needed.

Before contacting support, have the following ready: The mobile number or email registered to your account, a description of the issue, and any relevant transaction or bet reference numbers.

Tips for a faster resolution: In your first live chat message, describe your issue in full — this avoids the back-and-forth and gets you to a resolution faster.

You can use the same channels for Responsible Betting support — all queries are handled without judgment.